Refund & Returns Policy

We want returns and refunds to be clear and fair. Please read this policy before sending anything back.

30-day returns

You can request a return within 30 days of receiving your order. To be accepted, the item must be:

• in the same condition you received it
• unused and unworn
• with its original tags, where it had them
• in its original packaging
• accompanied by your receipt or proof of purchase

Items that don't meet these conditions may not be accepted.

What you pay on a standard return

Return shipping is paid by the customer. Any applicable charges, such as shipping, lab-report, customisation or making charges, are deducted from the refund or store credit. These deductions do not apply to an authenticity claim (see below).

Lifetime money-back authenticity guarantee

If a product you bought is found not to be authentic, or its material, natural origin or treatment differs from our description, you receive a 100% refund of everything you paid, including shipping and return shipping, with no deductions of any kind. This guarantee has no time limit. The finding must come from a recognised independent institution or professional. Email bambholeindia@gmail.com with your order details and the expert's or laboratory's report.

How to request a return

Email bambholeindia@gmail.com before sending anything back, and include your order number. Once your return is approved, we will send you the return address and instructions. Items sent back without approval may not be accepted.

Damaged, defective or incorrect items

Please check your order when it arrives. If anything is damaged, defective or not what you ordered, email bambholeindia@gmail.com straight away with your order number and clear photos. We will review it and arrange a replacement, repair or refund as appropriate.

Items that cannot be returned

• Custom-made or made-to-order items
• Personalised or specially ordered items
• Sale items
• Gift cards

Custom and personalised pieces are not eligible for a standard full refund. If we agree to accept a return or exchange of a custom piece, customisation, making or alteration charges may be deducted or charged separately. We will tell you about any such charges before the return or exchange is processed. If you're not sure whether an item can be returned, ask us first.

Exchanges

To exchange an item for a different eligible product, email us to request it. Shipping costs for exchanges are paid by the customer, unless the law requires otherwise.

Repairs and free lifetime restringing

Bracelets and malas can be restrung free of charge for life. For restringing, repairs or any service request, email us before sending the item and we will share instructions. Shipping both ways is paid by the customer, and any repair, part or service charge will be confirmed with you before work begins.

Refunds

When we receive and inspect your approved return, we will let you know whether your refund is approved. Approved refunds, after any applicable deductions, are credited to your original payment method or as store credit, as applicable, within 10 business days. Your bank or payment provider may take additional time. If more than 15 business days have passed since approval and you haven't received your refund, email bambholeindia@gmail.com.

Shipping and courier charges are not refundable unless we agree otherwise, the authenticity guarantee applies, or the law requires it.

Nothing in this policy limits your rights under applicable consumer law.